ANTECH
ANTECH SERVICES
PEOPLE
- OPS MODEL DESIGN
- CHANGE MANAGEMENT
- TRAINING MODELS
- WORKFORCE MODELLING
PROCESS
- PROCESS MODELLING
- JOURNEY DESIGNS
- APPLICATION RATIONALISATION
- BUSINESS ANALYSIS
- CAPABILITY MODELLING
DATA
- ADVANCED ANALYTICS
- DATA VISUALISATION
- DATA MIGRATION
- KPI AND OKR STRATEGY
TECHNOLOGIES
- SOLUTION DESIGN
- SOLUTION TESTING
- PROJECT MANAGEMENT
- SOLUTION SUPPORT
AI, IMMERSIVE TECHNOLOGIES & MACHINE LEARNING
PRODUCTS
- CRM & ERP SOLUTION
- HRMS SOLUTION
- ECOM PLATFORM
- QUALITY AUDIT PLATFORM
- WORK MANAGEMENT PLATFORM
Backoffice / Dealer
IVR
Web Services
Contact Centre
Mobile App
Chatbot
Advanced Analytics & Artificial Intelligence
CUSTOMER CONTACT CENTRE TRANSFORMATION
CREATING CUSTOMER
EXPERIENCE CENTRE OF THE
FUTURE
DELIVERING A FUTURE PROOF CUSTOMER EXPERIENCE CENTRE
Futuristic Customer Experience Centre
- Proactive and interactive value add customer experiences
- Leveraging self-serve channels, automation and artificial intelligence to drive improve customer experience
- True business integration with all customer care teams working from shared data and insights
- Empowered staff in the contact centre – acting as partners – to deliver high value add services and maximise revenue
Strategy Lead
Product Owner
Solution Lead
Design Squad
CX Lead
Ops Model Lead
Product Designer
Ops BA
Service Designer
Business Architect
Contact Centre SMEs
Solution Implementation Squad
Solution Procurement
Legal & Risk
Solution Customisation
Implementation
Solution Architect
Contact Centre SMEs
Customer Experience SMEs
Contact Centre Strategy SMEs
Data & Analytics SMEs
Technology SMEs
Change & Delivery SME
CX TRANSFORMATION 6D FRAMEWORK FOR DELIVERY
DIAGNOSE
As is Processes, Data Insights, Customer Effort
DEFINE
Customer Pain points, To be processes, Customer Benefits
DESIGNS
Solutions , journeys, Scope & plan
DEPLOY
Model Cockpit MVP proof of concept
DELIVER
Customer Benefits Business Innovation Defined Objective
DRIVE
Operational Efficiency Continuous Improvement
SOME KEY PROJECTS
- Data Migration
- Actionable Insight Dashboard
- Customer Journey Optimisation
- CCaaS Technology Implementation
- Customer Interaction Catalogue
- Complaints Management Solution
- NPS Solution and Process Design
- Frontline Workforce Management Solution
- AI Driven Chat BoT solution
- User Experience Analysis – Web / App Benchmarking